Covid-19 Policy

During these difficult times the safety of our team and our customers is of paramount importance to us.

The situation is changing daily, and we continue to follow guidance from the government, and we are keeping this page and our policies under constant review.

Bedding

As part of our Cornovirus policy, to ensure the safety of our Cleaning team and to minimise the risk of potential infection, we ask for guests to place all bedding and towels into the black sacks provided upon departure.

Hampers, welcome gifts

All of the items within our hampers and welcome gifts are supplied in sealed packaging, so they are easy to wipe down.

Cleaning products

During the change over time between guests, we use a disinfectant to clean all hard surfaces including work surfaces, tables, lamps, bathrooms & floors, including door handles, keys & light switches.  Bedding & Towels are replaced with a fresh set for every stay.

Hand washing & Hand Sanitiser provided for our guests

We have provided Hand wash and Hand sanitiser for our guests during their stay. 

Social distancing at check-in

During checking we will observe social distancing, and will sanitise our hands prior to handing over the keys & remote controls.

Social distancing during your stay

We have designed the layout of the social areas inside and out, to allow ample space & social distancing.

What happens if I cannot complete my stay due to a new lockdown restriction?

A cash refund to your original payment method (i.e. debit / credit card) for the full cost of your holiday excluding any service fees paid to the booking company (if relevant) for facilitating your booking will be made.

We will aim to process the above within 30 days of you submitting your request.

What happens if I need to cancel my stay due to a member of our party contracting Coronavirus?

If a stay is cancelled 14 days or more before the start of a stay, a 10% admin fee will be charged, along with any service fees incurred.  The remaining balance will be refunded to the original payment method.

If a stay is cancelled 3 - 13 days before the stay, a 50% charge along with any service fees will be charged. 

Any trips cancelled with 3 days or less notice will be charged at the full rate.

If a member of your group is suspected of having Coronavirus during your stay

If a member of your groups shows any of the coronavirus symptoms – a new continuous cough, a loss or change to your taste or smell, or a new high temperature, please alert us immediately.

We will assist as necessary in arranging transportation back to your residence, and will implement a professional deep clean.

If a deep clean is required after a guest shows signs of Coronavirus

If a guest shows signs of Coronavirus during their Visit, the cost for the deep clean will unfortunately need to be taken out of the holding deposit, as this is above and beyond the normal level of cleaning required.